Flexible integration of shipping service providers
The RHIEM Group from Voerde has signed a technology partnership deal with shipcloud, the leading German shipping service provider. The main focal points of the collaboration will be e-commerce and shipping logistics.
Voerde, 02. March 2018 – RHIEM customers have been able to benefit from the advantages of the shipcloud technology in the management of dispatch processes since the beginning of the year without having to do anything themselves. “It simply happens in the background for the online retailers and it is all part of our service for them. Since we started working together, we have ramped up the volumes which are processed through the shipcloud solution,” said Dr. Peter Lorenzi, “and they will continue to increase.” Lesen Sie mehr →
Sugar made crystal-clear: RHIEM is setting up the online shop for the Zucker-Vertriebsgesellschaft in Braunschweig, a sugar trading company belonging to the Berlin-based Boettger Group, and its brand BOETTGER Zucker and will be taking care of the warehousing and shipping to manufacturers and other processing companies.
Sugar works magic. Made from beet, cane and coconut blossom, sugar has a potent effect on more than just the taste buds. Sweet treats also bring a sugary smile to the lips of those with a sweet tooth. The Berlin-based Boettger Group has been supplying food producers and bulk buyers with the treasured commodity for more than 100 years through its companies Zuckerhandelsunion GmbH & Co. KG (ZHU) and Zucker-Vertriebsgesellschaft mbH (ZVG). In recent years more and more small enterprises have been contacting the acclaimed sugar expert. RHIEM has now developed an online shop for these customers and is also taking charge of the warehousing and dispatch of the products. “RHIEM has opened a professional way in to new business for us and one which has required precious little internal outlay,” said Daniel Thomas, head of financial controlling at ZVG, “so now we can also supply relatively small companies with high-quality sugar.”
Heidelberg-based enterprise hajoona sells dietary supplements and relies on direct sales and a growing international network of distributors. RHIEM has been supplying the entire hajoona network right through to the end customers since the fall of 2017, providing a dependable and rapid delivery service for products for a dynamic environment.
Whether green coffee, aronia pomegranate drink or colon cleanser, all hajoona health products are made with high-quality natural ingredients. The Heidelberg start-up adopts a direct selling policy based on personal advice and word-of-mouth recommendation, operating through thousands of business partners forming an international network which keeps on growing. The RHIEM Group from Voerde now takes care of the logistics, ensuring that the distributors have products to present at any time, that advertising and sales brochures are available at local level, and that the goods ordered by the customers are delivered swiftly. A modern IT interface between the hajoona inventory management system and the RHIEM fulfillment center in Voerde guarantees automated processes – entirely in keeping with the RHIEM motto “order today – no delay”.
When it comes to e-commerce, pet food company MERA Tiernahrung GmbH relies on the experience of RHIEM. The Voerde-based fulfillment service provider will be taking care of warehousing and dispatch for the new product line Meravital.de. Hygiene is a priority in these processes.
Fancy dragging 12 kilos of pet food home in big bags? It is so much more convenient with the help of online mail order companies. Therefore the Voerde-based RHIEM Group has just agreed to provide the fulfillment services for Meravital for pet food manufacturer MERA.
Pet owners can buy medically approved diet pet foods and sustainably produced food for dogs and cats from the company. “There have already been orders for stocks of several 12-kilo bags,” confirmed Toni Föllmer, e-commerce manager at MERA.
“RHIEM helps us to provide reliable and successful e-commerce services, supplying vets and consumers with the food which their animals need.”
RHIEM now acts as the fulfillment partner of BARBOZA. The young workout and sports fashion brand teamed up with RHIEM for customized shipping services that meet BARBOZA’s unique sustainability policy.
Fully recyclable, octagonal and catching the eye: BARBOZA based in Bochum ships its innovative merchandise in octagonal cartons with a black logo print, known as BARBOZA Octagons. The e-commerce service provider RHIEM has now taken over the fulfillment tasks for the young brand. “RHIEM fully understands our requirements with regard to sustainable shipping and environmentally friendly packaging. In RHIEM, we have found an experienced partner who will assist us in growing our business,” says Serga Joe Kiesser, founder and CEO of BARBOZA.
Varsity Europe relies on international network of RHIEM: the fulfillment service provider RHIEM now handles all warehousing and dispatch tasks for Varsity’s European business and eliminates costly returns especially for British customers.
Cheerleading conquers Europe: more and more young women and men are engaging in dance, acrobatics and lifts to fire up the supporters at basketball and football games. Some of the groups even participate in cheerleading competitions. As a consequence, the business of Varsity, the US supplier of cheerleading apparel and equipment is booming. With the support of RHIEM, Varsity has updated its online shop for European customers and revised its fulfillment procedures to meet the ever increasing demand. RHIEM, the e-commerce specialist based in Voerde, Germany, now handles all dispatches and returns and also processes all invoices and payments for the goods ordered through the website. “RHIEM provides us with a comprehensive and professional service that is tailor-made to suit our needs,” says Dr. Jan Becker, CEO of Varsity Europe. “Through our cooperation with RHIEM, we have been able to improve the quality of our service, shorten our delivery times and make the return of goods cheaper for our customers.”
Fulfillment service provider RHIEM from Voerde is now collaborating with Brizebox. The British startup sells postboxes online, in which letters, parcels and packages are stored safely and therefore arrive quickly and on time.
If the postman rings twice, the addressee is often not at home. In answer to the annoyance of packages that cannot be delivered, Brizebox has developed its own parcel delivery boxes, in which delivery people can store large parcels safely without a key. For its expansion in Europe, the startup from Winchester, UK, is now collaborating with RHIEM Group. The fulfillment and e-commerce service provider from Voerde takes care of the storage and shipping of Brizeboxes in Germany and Europe. “To know that we’ve got RHIEM by our side is extremely reassuring,” says Brizebox founder and CEO Brian Willcox. “Security and quality are issues close to our heart, and RHIEM delivers our large-volume boxes to any destination in Europe – well-packed, securely and affordably.”
RHIEM prints personalized package inserts based on customer data. To do so, Rhiem relies on the “target packaging” system from the Munich-based start-up Adnymics. This unique form of advertising not only addresses and retains customers, it also boosts sales.
Long-lasting customer relationships in the online retail business are built not so much on placing orders as unpacking the merchandise. It is for this reason that the RHIEM Group, in cooperation with Adnymics, has recently started printing personalized package inserts for its e-commerce customers to draw their attention to further offers and encourage them to keep using the online shop. “The moment of unpacking is the best time to do our own advertising. A wish is fulfilled, customers try products out and they often need more as a result,” explains Stefan Rhiem, managing director of the printing and e-commerce service provider from Voerde. “It is absolutely essential for online retailers to capitalize on this moment. Inserts effectively turn a package into an advertising vehicle for a shop.”
To plan and expand its capacities, Handelskontor Beck commissions RHIEM to handle the storage and shipping of baby and children’s items, which are mainly premium prams, pushchairs and accessories, from a variety of premium segment brands. The web shop is also developed and supported in Voerde.
George and Charlotte, the Royal offspring of the British Royal family, ride in Silver Cross prams. Now the elegant and luxurious children’s carriages can be bought in the German-speaking part of Europe too. Handelskontor Beck has secured the exclusive sales license of the UK brand – and has also gained the RHIEM Group as a specialist for their webshop, and also for storage and shipping. “RHIEM gives us reliable support in delivering to both specialist stores and to consumers,” says Karin Beck, CEO of Handelskontors Beck. “Its scalable, transparent and efficient processes simplify our work”.