Fulfillment service provider RHIEM for brand manufacturers, retailers and start-ups

Fulfillment references

Table of contents

• Transportation
• Returns management
• Disposal of returned goods
• Spare parts supply
• Repair
• Customer service
• References
• What is important for a fulfillment service provider?

What is part of the fulfillment process?

• Transportation
• Returns management
• Disposal of returned goods
• Spare parts supply
• Repair

The central warehouse of fulfillment service provider RHIEM is the ideal location to store your goods easily and cost-effectively and deliver them quickly to your customers.

With its excellent geostrategic location, RHIEM is the first choice for logistics and shipping in Germany in terms of average transportation times and costs for deliveries throughout Europe. Numerous successful projects with a wide variety of online stores guarantee flexibility with a consistently high level of quality.

The next step involves packing the order. Depending on the article group, this can be a simple shipping carton or elaborate, double-walled transport packaging for difficult products made of glass or ceramic.

Using established quality checks, we ensure in the fulfillment center for the shipping area that the recipients receive the correct goods in the ordered quantity. We cover packing, picking, parcel inserts and other shipping options efficiently, cost-effectively and professionally.

For example, each delivery bill for the online retailer is scanned against the EAN of the individual product and the system verifies that exactly this product belongs to this delivery bill.

Handle returns management efficiently and quickly with the help of RHIEM. You can either define the terms and conditions and an agreement will automatically be made between us and your customer.

Or you can register returns directly via the customer portal, suggest a collection date or provide a shipping label for the end customer to download.

Fulfillment does not have to end with the first order. If we have your goods in stock in our fulfillment warehouse, your customers will be supplied with the necessary spare parts. Fast, cost-efficient and uncomplicated.

The Gabler Wirtschaftslexikon defines fulfillment as the holistic processes that are important for mail order companies. From the logistics chain as a complete solution, such as merchandise management, warehousing, incoming and outgoing goods, flexible delivery via DHL, UPS or other carriers, returns through to reporting on storage, shipping and sales. A good partner must be able to cover all these aspects if required. The key word here is “if required”.

Not every retailer needs everything. Some only need a partner in contract logistics for warehousing including incoming goods & flexible delivery (nationwide or international), others focus on warehousing, B2B distribution and returns processing, and still others are primarily interested in data-driven sales reporting and personal customer support.

A good fulfillment service provider can only offer this flexibility if it has its own processes firmly under control and, in addition to the complete solution, can also prove itself to be a specialist in certain areas. Thanks to its numerous renowned customers, RHIEM has been able to gain a great deal of experience in a wide variety of areas.

Our customers and their specific requirements constantly drive us to make improvements. And this applies to every department from storage, shipping and returns to reporting. We have also been able to develop further this year, for which we would like to take this opportunity to thank our customers once again.