Customer integration – how your onboarding works
You have chosen RHIEM as your fulfillment provider – a great decision! There are now further steps to take before you can start shipping.
Basically, you can say that we have a lead time of approx. 4 weeks from signing the contract to the start of shipping. Shipping start really means: All onboarding processes are implemented and we send the first parcels to your end customers. The following processes take place within the 4 weeks:
1. assignment of your personal contact person
You will be assigned a personal contact in the project management team. The project management colleague will be available to help you with the integration and will send you a list of questions after a round of introductions. Among other things, we need
- Article master data
- Desired shipping method / shipping mapping per country
- Planned goods receipt
- Should batches and best-before dates be recorded for the goods?
- Desired delivery note template
- Desired returns process
We will use this information to set you up in our merchandise management system. The important thing here is that you get a personal contact person. We offer everything from a single source, from customer service to IT and logistics.
2. setting up the required interfaces
We set up the interface from your online store or merchandise management system in our system.
This ensures automated data transfer. RHIEM offers standard interfaces to all common ERP and store systems. Details on the supported systems and further information on IT connection can be found in our Infothek.
3. installation of your products in our warehouses
Once we have received the integration information from you and set up the interface, we organize the first goods receipts.
The first goods receipts are often the most extensive, as they involve a complete warehouse move. Depending on the volume of goods received, we need 24 hours to a few days to post the goods. The goods are then available for sale.
5. set up a ramp-up plan
Now we have (almost) everything done, the only thing missing is a ramp-up plan that calculates the number of individual shipments in the first few weeks. It makes sense to plan precisely for each calendar week so that we can plan capacities.
Conclusion:
Depending on the scope of the IT connection, the integration can also be more complex – after all, an SAP connection is more complex than a Shopify connection. No matter how you want to connect – you can rely on RHIEM’s professional project management.
Feel free to contact us to request a non-binding quote tailored to your needs and requirements.
4. creation of a test shipment
The first test consignments are now being physically dispatched. We will discuss a packaging guideline with you for this purpose. This allows you to define how the shipments, both B2C and B2B, are to be sent.
The test consignments are then dispatched and you approve the quality.
6. shipping start
Everything is ready! We can now start shipping to your end customers and business customers. The entire process from step 1-6 takes approx. 4 weeks.