Our excellent webshop support service secures the success of your e-commerce sales channel in the long term. A dedicated team of customer support specialists assist your buyers during office hours over the phone and can also be reached by e-mail at any time.
Even experienced end users sometimes need assistance when shopping online and wish to contact the provider directly to clarify certain issues. On request, RHIEM provides the first-level support for your web shop.
All incoming queries are dealt with in a friendly, solution-focused manner and without delay. Your customer thus gets exactly the information he or she needs. Our support team handles all queries concerning payment and shipping and is also able to answer general questions concerning your products.
You have the option to define the service levels you need and to lay down the communication guidelines and rules in order to ensure consistency in the handling of customer queries. When interacting with your buyers, our customer support team will then strictly work according to these guidelines. You can for example draft the text elements to be used in conversion and correspondence by our staff. This guarantees high consistency when it comes to brand claims and the way your customers are addressed and greeted.