Fulfillment

With us as logistics experts.

– Customized B2C and B2B logistics
– IFS certified processes
– Experience since 1998

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Logistics & Fulfillment

Fast, flexible and reliable – RHIEM has sophisticated, resilient and highly scalable fulfillment processes that enable brand manufacturers and retailers to operate efficiently and economically optimized in their national and international markets. The basis for all RHIEM services is our own high-performance IT system landscape including interfaces to our customers’ ERP systems – a guarantee for transparent, fast and error-resistant top performance.

Overview of our services

We are at your side from the initial planning phase and accompany you all the way. You always have a personal contact person.

Fulfillment

Benefit from individual processes on our RHIEM Campus since 1998. The RHIEM group of companies is spread across a total of 9 logistics halls – with the entire fulfillment process in our hands. Individual processes for incoming goods, complex packaging guidelines for outgoing goods, special returns processes and personal customer support – all in-house without subcontractors.

IFS certification

RHIEM is IFS Logistics 3.2 certified. This means fulfillment with the highest quality and safety standards. IFS Logistics focuses on all logistics activities for both food and non-food products. Aspects such as seamless batch traceability, an outstanding standard of hygiene and clearly defined processes are covered by IFS.

Scaling

With us, you can scale your company from 500 shipments per month to 50,000 shipments per month. We offer our individual processes for both start-ups and established companies.

B2C & B2B shipping

In each logistics hall, we offer both quickly scalable, standardized B2C shipping and highly complex B2B shipping. We have two separate dispatch areas in each hall for this purpose. Whether it’s e-commerce shipments with 5,000 shipments per day or highly complex multi-pallet shipments with individual delivery guidelines – RHIEM is always a competent partner.

IT infrastructure

We offer standardized interfaces to all common store and ERP systems. For you, this means: No IT effort for the connection to us – we take care of the connection with existing integrations. With individual onboarding sessions from our project management team, we support your company in transferring the data without errors. A dedicated IT team is available to assist you with complex, highly customized ERP connections.

Customer portal

RHIEM provides you with full transparency in logistics. What is the current order status? What is the stock level and are there any stock shortages? The requirement is: B2C shipping must be fully automated and transparent in the self-developed customer portal.

Value Added Services

We implement value-added services for many of our existing customers. As all logistics take place on our campus in Voerde, we can implement very special processes here. We carry out processes such as jersey flocking, flashing electronic products in the returns area, assembling SIM cards in electronic devices, activating them and much more. Please contact us with your requirements and we will give you a realistic and fair estimate of the work involved.

RHIEM network

We provide our own logistics services on the Voerde campus. Are you planning to expand into the USA? Would you like to open up new markets in Asia? Through our partner network, we offer fulfillment from a single interface to our long-standing partners. We will be happy to advise you on whether a central fulfillment hub or a multi-warehouse strategy makes sense for your company.

You can also find exciting insights from fulfillment in our Infothek.

Why RHIEM Services?

Because RHIEM has been a competent and reliable logistics partner for our fulfillment customers all over the world for several decades. Thanks to our experience, the know-how we have acquired and the passion of our employees and partners worldwide, RHIEM is the perfect partner for major brands and retailers with an international focus.

“With RHIEM’s range of services, we are perfectly positioned for the current and future requirements of European e-commerce.”
Hardy Köhler

Adobe Systems

“RHIEM impressed us with its speed and flexibility. The processes run so smoothly that there is hardly any need for coordination in day-to-day business.”
Björn Endter

Senior Director, FC Schalke 04

“In addition to all the technical and professional aspects, we have found a partner at eye level in RHIEM.”
Lars Kröger

CFO Native Instruments

“RHIEM is a highly efficient company that, with its webshop solution for Kensington, has opened up the possibility of selling online to end customers in different countries with different languages and currencies.”
Björn Barnard

Global Digital Marketing Manager, Kensington Computer Group

A personal contact immediately

Christopher Evers

Christopher Evers

Contact us

Just give me a call on +49 (0) 2855 / 97 00-742 or send me an e-mail to christopher.evers@rhiem.com.
I would also be happy to advise you personally at our premises in Voerde or at your premises. Please make an appointment with me.

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