Order Handling
The customer is king. That is why all our services are tailor-made – from the acceptance of the order to the dispatch of the goods. By personalizing your marketing material, you can stand out from the competition. Our experienced marketing experts advise you in choosing the single-color print, embossing or engraving technology that is best suits your products. RHIEM of course also ensures that the subsequent production runs smoothly.
On request, RHIEM takes care of all communication with users of your marketing portal. All incoming queries are dealt with in a friendly, solution-focused manner and without delay. Our customer support team handles all queries concerning payment, shipping or returns, and is also able to answer general questions in connection with your products.
You have the option to define the service levels you need and to lay down the communication guidelines and rules in order to ensure consistency in the handling of all queries. Our customer support team will then strictly work according to your guidelines when interacting with your customers. This guarantees high consistency when it comes to brand claims, or the way your customers are addressed and greeted. In order to maintain transparency, we store all relevant communication data so that you can view it in the form of online reports for further analysis.
